Managing unapplied funds in your Business Credit Account

Use unapplied funds to pay for your outstanding invoices

Unapplied funds are the total amount available from unapplied adjustment notes and unapplied payments. They can occur as a result of:

• Overpayment
• Duplicate payment
• Refunds after payment
• Missing remittance advice

You can use unapplied funds to pay for your outstanding invoices. If Amazon Business is unable to identify or apply your payment, we’ll reach out to the Accounts Payable contact on your account. If no response is received, we’ll apply funds to your open balance, starting with the oldest open invoice.

Tip: To ensure our team can contact the right person regarding payments questions or unapplied funds, make sure you keep contact information for your organisation’s account up to date.

Applying funds to invoices

To apply funds to specific invoices, you can choose open payments and adjustment notes and apply them to outstanding invoices directly within your account. This feature is available to account administrators and finance users. Visit the Apply funds experience on Your invoices page.

Additionally, you can send email remittance to
au-ar-businessworkbench@email.amazon.com
with the information below that you would like applied toward your invoices.

• Invoice numbers
• Amounts you would like to pay
• Open payments
• Adjustment note numbers
   

Tracking unapplied funds

Account administrators and finance users can track the unapplied funds available for the account at any point in time within the dashboard at the top of the Your invoices page. If the total value of the unapplied payments and credits exceeds your past due balances, account administrators can request a disbursement or refund to the bank account on file for your account.

Tip: Account administrators can define their preferred bank account for disbursements through Accounts Payable settings for Business Credit Account.

For questions related to past due notices, unapplied funds, and adjustment notes, contact Amazon Business accounts receivable at au-ar-businessworkbench@email.amazon.com