Managing adjustment notes in your Business Credit Account

If Amazon Business issues a refund to your Business Credit Account account due to a return or an issue, such as a damaged or missing item, your organisation will receive a adjustment note. You can manage these adjustment notes with the option that best meets your needs.

Option 1: Self-Service adjustment note management

To choose how you want to apply open payments and adjustment notes to outstanding invoices directly in your account, follow these simple steps:

1. Visit the Apply funds experience within Your invoices.
2. Hover over your [Name] at the top right of Amazon Business webpage
3. Select Business settings in the drop-down menu
4. Select Your invoices
5. Click on the Apply funds button
6. Select the outstanding invoices and adjustment notes you would like to use to pay your invoices.
7. Once you have made a successful application, you will see your account balances are updated within seconds.

Option 2: Email remittance instructions

To apply an adjustment note to an open or outstanding invoice, send an email remittance to
au-ar-businessworkbench@email.amazon.com.
When you send the remittance, provide: reference

1. The adjustment notes’ document numbers
2. The invoice numbers you’d like the adjustment note applied to
3. The adjustment note amount you’d like applied to each invoice

Note: If the total value of your unapplied adjustment notes exceeds your past due balances, you can request a disbursement back to your bank account on file by using the ‘Request a disbursement’ link on “Your invoices” page.

For questions related to past due notices, unapplied funds, and adjustment notes, contact Amazon Business accounts receivable at au-ar-businessworkbench@email.amazon.com.